Privacy Policy
Privacy Policy
Medidate ("we", "our", "us") is a studio management platform operated by Appum Studios, Ltd., registered in Tel Aviv, Israel. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using Medidate you agree to the practices described here.
Introduction
This policy applies to the Medidate web dashboard, mobile admin app, and student client app (collectively, the "Service"). We are committed to handling all personal information with care, transparency, and respect for applicable privacy law. If you have questions, please contact us at contact@medidateapp.com before using the Service.
Information We Collect
Account and studio data: when you register as a studio owner or teacher, we collect your name, email address, phone number, studio name, and billing details required to operate your account. Student data entered by studios: studio owners may enter or import student profiles, including names, contact details, attendance records, plan purchases, and payment history. This data is entered by the studio and is processed on their behalf. Usage data: we automatically collect log data such as pages visited, features used, device type, browser, and IP address. This data is used to operate, maintain, and improve the Service.
How We Use Information
We use the information we collect to provide and operate the Service, process payments and send receipts, send service-related notifications and updates, respond to support requests, detect and prevent fraud or abuse, and improve the Service through aggregated analytics. We do not sell personal information to third parties.
Payment Processing
Payments on the platform are processed by third-party payment processors (such as PayMe). We do not store full credit card numbers or primary account numbers on our servers. Payment processors operate under their own privacy policies and are responsible for the security of cardholder data in their systems. We retain only the transaction records necessary for accounting and support.
Service Providers and Hosting
We work with a limited set of service providers who help us operate the Service, including cloud hosting providers, email delivery services, and analytics tools. These providers access personal information only to perform tasks on our behalf and are bound by confidentiality obligations. We do not authorize them to use your data for their own purposes.
Cookies and Local Storage
The Service uses cookies and browser local storage to maintain your session, remember your language preference, and store the active studio selection. We do not use third-party advertising cookies. You can clear cookies and local storage at any time through your browser settings; doing so will sign you out and reset your preferences.
Data Retention
We retain account and studio data for as long as your account is active and for a reasonable period afterward to comply with legal obligations and resolve disputes. Studio owners may export or delete student data from within the platform at any time. Upon account closure, we will delete or anonymize personal data within 90 days, except where retention is required by law.
Your Rights
Depending on your location, you may have the right to access, correct, or delete personal information we hold about you, to object to or restrict certain processing, and to receive a copy of your data in a portable format. To exercise any of these rights, please contact us at contact@medidateapp.com. We will respond within a reasonable time and in accordance with applicable law.
Children
The Service is intended for adults operating or participating in fitness and wellness studios. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
International Note
Medidate is operated from Israel. If you access the Service from outside Israel, your information may be transferred to and processed in Israel or other countries where our service providers operate. We take reasonable steps to ensure that such transfers are made in accordance with applicable privacy law.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the top of this page and, where the changes are material, notify account holders by email or through a notice in the Service. Your continued use of the Service after any update constitutes acceptance of the revised policy.
Contact Us
If you have questions or concerns about this Privacy Policy or the way we handle your data, please reach out to us at contact@medidateapp.com. We are happy to help.